Seqwater

Seqwater is the Queensland Bulk Water Supply Authority responsible for delivering safe, secure and cost-effective bulk water supply for more than three million people across Southeast Queensland and is one of the largest water businesses with the most geographically spread and diverse asset base of any capital city water authority.

NRC and Seqwater have a long-established partnership where safety is at the forefront of both businesses’ operational focus.  NRC provides a range of employee safety monitoring services to Seqwater to ensure the safety and wellbeing of the Seqwater team as they go about their daily work activities. 

NRC received a ‘Critical Alert’ through Seqwater’s In Vehicle Management System (IVMS), where it quickly became evident that an approaching driver had fallen asleep and veered across the road and into the path of another vehicle causing a head on collision. While the Seqwater driver sustained some injuries, which required hospital treatment, the driver was fortunately ok.

On receipt of ‘Critical Vehicle Alert’, NRC immediately responded by attempting to contact the Seqwater driver. When the driver was not contactable, NRC without delay contacted Seqwater’s 24 hr Incident Hotline to alert the team that a Critical Alert had been triggered and that NRC were unable to contact the driver - NRC provided the Incident Hotline team with all the available Critical Alert information and all within a matter of minutes. 

The prompt response by NRC ensured that the Seqwater team were made aware that an incident had occurred allowing Seqwater to escalate to emergency services and standup their incident response team without delay.

Seqwater were extremely thankful for NRC’s prompt response noting that the established escalation protocol for IVMS critical alerts worked as designed.

A great example of two businesses in partnership with safety at the core of its operations - when safety just works!