Arrow Energy

Arrow Energy is a natural gas company. Arrow explores and develops gas fields, produces and sells coal seam gas (CSG) and generates electricity. Arrow has been safely and sustainably developing CSG since 2000 and supplying it commercially since 2004. 

In 2012, Arrow Energy was looking for a journey management and lone worker solution to manage their land transport risks, supporting safety of their in-field workers who often operated in remote and harsh environments. 

Through referral, the NRC offered a compelling solution with a 24/7 response centre, staffed by trained and experienced operators, who could register, track and respond to journeys and lone work activities. The NRC also had a strong track record in managing response services for energy sector clients. A successful trial of the NRC’s journey management solution was the start of what has become a long-term engagement. 

As the relationship developed and ongoing value was realised, Arrow extended services with the NRC adding additional response management services. Today, the NRC: 

• Continues to look after lone worker and journey management.
• Manages the Arrow hotline 24/7, which connects directly to Arrow’s incident management system.
• Provides first response mobilisation of Arrow’s crisis duty managers and teams (in the event of a major incident or emergency).
• Monitors Arrow’s in-vehicle monitoring system (IVMS), which triggers critical events such as impact, rollovers or duress.
• Monitors cameras which detect driver fatigue and distraction, alerting the NRC and the driver accordingly.