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Pattern

Our Integrated Service Offering

Keeping assets, communities, and employees safe across industries

The NRC’s 50+ years of experience in fault and emergency response across Australian industries is equalled by its experience in scheduling, field resource dispatching, mobilisation of group emergency and crisis management teams and ensuring the safety and wellbeing of employees through our employee safety monitoring services. 

As outlined through the service integration diagram, this places the NRC in the unique and enviable position of offering end to end response solutions for faults and emergencies requiring timely attendance and resolution, no matter the time of day as well as ensuring the safety and wellbeing of employees as they go about their work in a variety of at-risk environments.

We are committed to our operations remaining on-shore and therefore alleviating any concerns that customers may have about critical and safety orientated services being managed off-shore.

NRC Service Integration Diagram

Other points of difference

Deep understanding of at-risk environments and how to manage in support of asset and employee safety

Deep understanding of at-risk environments and how to manage in support of asset and employee safety

IT infrastructure and data storage that will always remain onshore

IT infrastructure and data storage that will always remain onshore

24/7 Melbourne based response centre with a back-up secondary site for redundancy located in Melbourne CBD

24/7 Melbourne based response centre with a back-up secondary site for redundancy located in Melbourne CBD

We work 100% from site to support a coordinated approach to incidents and a secure digital PII environment

We work 100% from site to support a coordinated approach to incidents and a secure digital PII environment

Compliance strength holding ISO accreditations in Quality, Safety and Environment

Compliance strength holding ISO accreditations in Quality, Safety and Environment

(and ability to comply with and achieve agreed performance metrics)

Same response officers handle inbound and outbound calls

Same response officers handle inbound and outbound calls

(they get to know you and become part of your response team)

NRC employee safety monitoring is highly flexible and scalable

NRC employee safety monitoring is highly flexible and scalable

(across devices, IVMS, personnel, environmental circumstances)