Our Leadership Team

Shane has led the National Response Centre (NRC) team since 1994 providing a range of Health and Safety Response services across a wide spectrum of industries and well-known brands in Australia, New Zealand and the Asia Pacific regions.

Prior to joining NRC, Shane held several key operational and safety roles with the Gas & Fuel Corporation and has over 40 years experience in the energy, oil and gas and utility sectors.

Lisa has been leading service delivery at the National Response Centre (NRC) since 2015, supporting the delivery of Health and Safety Response services to businesses around Australia and the Asia Pacific. She is responsible for the mobilisation of new services and development of those client partnerships.

She also leads the learning and development program and team at the centre and is responsible for the application of the NRC’s integrated management system, in place since 2016. As a certified business, quality and process continuous improvement through collaboration and innovation is a driving focus of service delivery’s objectives and an evolving ambition as we strive to achieve best practice in all we do.

Lisa has more than 20 years of experience in a variety of service solution and leadership roles in diverse industries but predominantly within energy (retail, distribution and upstream), utilities, mining and government services.

Tom is highly experienced sales executive, joining the NRC team in 2024. Prior to this, Tom has worked in a broad range of industries across Australia that require complex hardware and software solutions. Sales activity has been direct to clients, prime contracting, managed services, systems integration and by establishing and managing solution partnerships.

Tom has also established and managed sales teams across Australia and NZ, is adaptable to change and commercially aware, resulting in a client centric approach.

Kate joined the NRC in 2008, and has been responsible for Operations since 2018. Kate leads the response team and oversees the day to day delivery of client services across call centre, dispatch and monitoring services, responsible for the achievement of all service level metrics and regulatory obligations.

Kate has over 13 years experience working in the energy and utility industries in a variety of roles focused on people leadership, project management and customer service solutions.

Michael helps oversee day-to-day operations and ensures the efficient delivery of services across our team. With a strong background in coaching and people development, Michael brings over 5 years’ experience in operational management in the Energy and Utility industries to our team.

His strategic approach and commitment to continuous improvement help drive organisational effectiveness and help support the National Response Centre’s mission and goals.