Extension of your business during your down-time
Extension of your business during your down-time
Operating a 24/7 support service for faults, emergencies and other customer or end user facing response services requiring prompt escalation can be a cost prohibitive exercise for many businesses.
The NRC’s state of the art Response Centre already operates 24/7, with skilled staff to manage all types of response and field dispatch services and can step in and take over the management of your critical support lines as you would, replicating the on-call experience customers have access to and enjoy during business hours.
While the NRC can flexibly work within customer CRM environments, we also operate our own Salesforce CRM for recording all customer activity which is made available to customers' in real-time through our customer portal. The NRC can manage the end-to-end workflow from the inbound call through to dispatching customer field resources to site and documenting actions and responses.
In a world where customers and end users expect extended operating hours and around the clock support, the NRC offers a practical solution to keep your support services operating during your down-time, including after-hours, weekends and public holidays.